Shipping times provided at checkout are estimates from our carrier, however the actual delivery times will vary depending on the carrier and on the location of the distribution center that ships the order. While we attempt to process most orders within 24 hours from receiving an order, we may have handling delays while packaging orders, especially larger orders including multiple products or international orders that require additional documentation. Please email us at firstname.lastname@example.org if you have a deadline for receiving a shipment and we can attempt to take special care to rush an order.
Please check your country's import regulations for drones before placing your order. Flybrix is not responsible for any delays, import duties or fees, VAT or other taxes, or any confiscated goods. International orders are shipped using FedEx or DHL. In the event that your government charges importing fees, you will be billed directly by the carrier.
Flybrix cannot give advice as to whether or not these charges will be charged, or what these additional costs may be; since each country is different and rules tend to change.
If a shipment is rejected for delivery by the recipient and returned to us, we will deduct twice (2x) the outbound shipping cost from the order total when processing your refund to cover return shipping charges.
If your package can not be delivered due to an incorrect, incomplete, or inaccurate address, we will make every effort to fix the error and reattempt delivery. If delivery fails due to your error and the package is returned to us, we will deduct twice (2x) the outbound shipping cost from the order total when processing your refund to cover return shipping charges. If delivery fails due to our error and the package is returned to us, we will contact you to find a suitable resolution at our expense.
When your Flybrix order ships, you will receive an auto generated email that includes your tracking number. Once your package leaves our facility and you have that tracking number, any delivery location changes must be handled through your selected carrier directly. If you do not receive your package or it is delivered with a signature that is not yours or is not authorized by you, you must notify us within 48 hours of the delivery date cited on your tracking information documentation and additionally file a claim with the delivery service used.
Large orders will be shipped via FedEx rather than the postal service due to their superior package tracking service. In some cases where FedEx is not available (e.g. remote areas in China and Russia) DHL will be the carrier of choice.