Warranty and Return Policy
We want all of our customers to be happy with their purchase. If you need customer support, please send us an email at firstname.lastname@example.org.
If you are unhappy with your purchase and want to return or exchange your product, an email to customer support is your first step.
Sometimes mistakes happen. If you receive defective or damaged products from us, get in touch and we'll do what we can to make things right.
We offer a Limited Warranty on all of our products that covers defects in material or workmanship under normal use for 90 days after your purchase. If we determine that your product is defective, we will do our best to remedy the problem by repair, replacement, exchange, or a refund of your purchase. We reserve the right to make a final determination of our warranty responsibilities based on the information you provide.
Some representative examples of wear and tear issues that are not generally covered under the warranty include:
- propellers damaged in crashes
- wires pulled out of the flight board or motors
- drones lost outdoors or in bodies of water
- batteries damaged by over-discharge
Some representative examples of issues that are typically covered under the warranty include:
- motor channels that are locked on or off due to soldering problems
- LEDs with one or more broken color channels
- flightboards that are not recognized over USB during firmware update
- motors that spin slowly due to internal wiring problems
Our Limited Warranty expressly excludes damage resulting from negligence, damage resulting from unauthorized modification, damage caused by natural disaster, and theft or loss of the product.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so some of the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary by state to state.
If we need to send you replacement parts to resolve an issue by exchange, we will cover shipping charges, aside from any taxes or customs duties. We may ask you to return broken components to us for inspection. In this case we will cover the return postage.
You may return any unopened product for up to 90 days after your purchase. Items must be returned with an accompanying Return of Merchandise Authorization (RMA) number, which will be assigned to you by our customer support staff. Flybrix does not pay for return shipping and does not issue refunds for shipping costs, or for any taxes or duties associated with shipping your order to you.
If you wish to return used products or components in good condition, you may do so for up to 90 days after your purchase. We will charge you a 10% restocking fee to process your open-box return that will be deducted from any amount refunded. You must pay for return shipping. Flybrix will not issue any refunds for shipping costs, taxes, or duties. We reserve the right to evaluate the condition of any used product you return upon receipt and refuse to issue refunds in cases of excessive damage.
To request an RMA number and initiate a return, please send an email to email@example.com. Include your order number and some description of the problems you've encountered. If we know an easy fix for the issues you're having, we'll let you know! We're always happiest when we can make things right and keep you as a customer.
Once your return is received and inspected, we will send you an email notifying you of the status of your return. Refunds will be issued against your original method of payment (typically your credit card or PayPal account). If we fail to process your return within 10 business days of receiving it, we will issue you a refund in full.
If we have notified you that a refund was issued, but you have not received the funds yet, please first check your credit card or PayPal account. It can take up to 3 business days for a refund to post. If more than three days have elapsed since we notified you concerning your refund and you still do not see funds post, please contact us at firstname.lastname@example.org.
Returning Gift Purchases
If you received Flybrix products as a gift, any refunds issued as part of a returns process will be applied to the original purchaser's payment account.
To return your product, first contact customer support at email@example.com to get a Return of Merchandise Authorization (RMA) number. You can then ship your product back to us at:
818 Mission St. #200
San Francisco, CA 94103
You should include your RMA number clearly on the outside of the package, and also on a note included inside.
You are responsible for paying all return shipping costs. We strongly suggest using a tracked and/or insured shipping method for returns, as we can not issue any refund for items that are lost in transit.
If you have any questions about our return or exchange policy, please write to us at firstname.lastname@example.org