Flybrix

My Account

Basic Troubleshooting

Having troubles getting airborne?  You can follow these steps to get back on track.  If you get stuck at any step, or need help with a particular step; click the corresponding link to send us a message.  We'll automatically know where you are in the troubleshooting process and be able to help you from that point. 

If you're using the app to fly, skip the steps marked with an RC.

Step  Test Contact Support
1. RC With your R415x disconnected from your flight board, bind (or pair) your R415x with a transmitter using the binding plug and a fully charged battery.  If successful, your R415x should be showing a solid yellow light. I'm unable to bind/pair
2.  

Update your firmware

I'm unable to update my firmware
3.

Update the version of your app

 iPhone    |    iPad    |    Android

I'm unable to update my app
4.  

When you plug in the flight control board to a fully charged battery (without the R415X attached) do you see the following sequence of lights?

  • four greens (2 seconds)
  • two reds on one side (flash)
  • two reds on the other side (flash)
  • four greens (2 seconds)
  • two blues blinking on one side
I don't see this lighting sequence
5. RC

If you’re using the external controller, unplug everything and connect the R415X to the flightboard. Plug in the flightboard. This time you should see:

  • four greens (2 seconds)
  • two reds on one side (flash)
  • two reds on the other side (flash)
  • four greens (2 seconds)
  • four greens blinking in an airplane pattern
I don't see this lighting sequence
6. RC Turn on your transmitter without holding in the left joystick. The red power indicator light should be solid and you should hear two beeps. My transmitter test was unsuccessful
7. RC

With the R415x attached to your flight control board, on your transmitter, push the right joystick down like a button then release it. The red power indicator light should start blinking and you should hear one beep.

The flight board should blink blue for a few seconds and then blink blue in an airplane pattern (...*.*......*.*.......*.*......etc)
I don't see the blue LED airplane pattern
8.

On the home screen of the app, click the Flybrix logo.  You will see a System Messages screen.  

I have a check system error

 

After going through these steps and you're still having trouble, send us a message. We're happy to help you get flying again! 

Become a Flybrix VIP

Stay in the loop on the latest news and special offers.